From hello to a note on the account.
Every call follows the same order your script sets out. The AI talks naturally in between; the order, the timers and the exact compliance text are set by code.
Six moments in every call.
Lines marked Verbatim are supplied word for word from your approved script text.
1 · Language
VerbatimThe caller says “English” or “español”, or presses 1 or 2. If they just start talking, the assistant follows their language.
2 · Greeting and disclosure of AI
VerbatimThe lender’s name, the recording notice and “I’m a virtual assistant”, with how to reach a person or leave a message.
3 · Verification
Server-checkedZip code with a read-back, then the last four of the SSN on the keypad. The digits are checked against Lendisoft by our server; the AI only hears the result.
4 · Right party, then the debt disclosure
Verbatim“This is an attempt to collect a debt, and any information obtained will be used for that purpose.”
It plays only after the caller confirms they are the borrower, so the debt is never disclosed to someone else.
5 · Status, then menu or self‑cure
Days past due decides the route. Current callers get the main menu; past-due callers go through pay now, promise to pay, extension and more help. Every change is read back before it is submitted to Lendisoft.
6 · Recap and close
Written to Lendisoft“Anything else?” If not, a recap of what was done, a goodbye, and the assistant ends the call. A disposition note is written to the account.
Four layers, each with one job.
Separating them is what lets the conversation feel natural while the rules stay fixed.
Audio and keys in, voice out
The browser console today, your phone number next. It knows nothing about scripts or loans.
Your script, as code
Order of steps, timers, keypad meaning, verbatim lines and the disposition. Deterministic, not left to the AI.
Understanding and speaking
Hears the caller, speaks back and decides which action to take next. It never sees credentials or keyed digits.
Only the verified loan
Each action works on the loan verified on this call, through Lendisoft access your team controls.
Going live, in order.
Map your script
Your IVR script is matched section by section, with any deviation written down and agreed.
Test on your tenant
Your team calls the assistant in the browser console against a Lendisoft test tenant and rates what it does.
Connect your number
The support number is pointed at the assistant, calls are recorded with SSN entry muted, and every call is reviewable. This step comes after our first live calls.
Want to hear a call end to end?
We’ll run one live for you on test accounts.