One assistant for every borrower call.
Built from your IVR script, connected to Lendisoft, and run under rules your compliance team can read. Here is what it does today, and what is coming next.
The same check as your portal login.
Zip code, read back for confirmation, then the last four of the SSN on the keypad. If several loans match, the caller picks theirs by vehicle. Only after “Am I speaking with…?” is confirmed does the debt disclosure play.
- Spoken digits are accepted; keyed SSN digits never reach the AI
- Two failed attempts end the call politely, with a voice message offer where you allow it
- A wrong party hears nothing about the account
A main menu callers can talk to.
Callers hear where their account stands, then ask in their own words or press a key: payment details, loan summary, payment history, payoff, due-date change, account updates, or a person.
- Summary first, breakdown on request (principal and interest, late, NSF, other fees)
- Payoff amount with its good-through date
- Repeat (*), back (#), main menu (9) and representative (0) work anywhere
A respectful path back to current.
Past-due callers go through the same four steps as your portal, in order: pay now, promise to pay, extension where eligible, and more help. Each “no” moves to the next step; nothing is pushed.
- Promise to pay within 7 days, with the terms read word for word and recorded in Lendisoft
- Extensions only for eligible accounts, up to the number Lendisoft allows
- The hardship reason is kept in the caller’s own words
Built in, not bolted on.
English and Spanish
The caller chooses at the start and can switch any time. Spanish versions of the compliance lines are drafted; translator and counsel approval comes before launch.
Speech and keypad
Every menu accepts natural speech and a keypad fallback, as your script specifies.
Read-backs
Amounts, dates, phone numbers, addresses and policy numbers are read back before they are submitted.
No-answer handling
After 5 seconds of silence it asks again, then names the keys, then offers help, then closes the call kindly.
Voice messages
A tone, a time limit, one re-record. The message and its transcript go to your team for follow-up.
Disposition notes
Every verified call ends with a recap and an activity note on the Lendisoft account, even if the caller hangs up first.
Agents and ratings
Named virtual agents with their own voice. Your team rates calls, and dashboards show quality and usage over time.
Admin dashboard
Calls, user activity, usage and system health in one place, with transcripts and tool actions per call.
Lendisoft integration
Reads and writes through the Lendisoft API: loans, transactions, payoff, notes, promises to pay and applicant updates.
What comes next.
These parts of the script need a live phone line, a way to send texts, or new Lendisoft data first. We list them so you can see what is live and what is not.
Your support number
Inbound calls on a real phone number. Built and tested; first live calls next.
Payment link by text
A secure Payment Portal link, with the payment confirmed on the call.
Warm transfer
To your collections or customer-service queue, inside your business hours.
Outbound reminders
Calls to past-due accounts that are eligible and consented, within permitted hours.
Texts and letters
Payment history and payoff letters by text or email, promise-to-pay reminders, and a secure link for long updates.
Rewards and Message Center
Ready to switch on once Lendisoft holds the rewards and message data. Until then the assistant never mentions them.
See it on your own test accounts.
We’ll walk through verification, a past-due call and an account update on a Lendisoft test tenant.